Research Article

Impression Management and Organizational Citizenship Behaviour of Hotels in Rivers State, Nigeria

Joseph Akhigbe Omoankhanlen
University of Port Harcourt, Nigeria
* Corresponding author
Taiye Eletu Issa
University of Port Harcourt, Nigeria
DOI icon 10.24018/ejbmr.2021.6.6.878

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Submitted 2021-05-06
Published 2021-12-31

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Article Main Content

This work examined the nexus amongst impression management (IM) and organizational citizenship behaviour (OCB) of hotels in Rivers state, Nigeria. A cross-sectional survey was conducted, covering a population of 341 workers (341) from twenty hotels. The study drew a sample size of 181 workers. The study employed a basic random sampling method. Copies of the questionnaire were distributed for data collection. The spearman rank order correlation coefficient was used to analyze the hypotheses. According to the studies, self-promotion and exemplification have a strong correlation with indicators of corporate citizenship behavior. Thus, the study concluded that a well-executed impression management approach in the form of self-promotion and exemplification in hotels would aid in the enhancement of an employee’s altruistic and attentive conduct. The study suggested, among other, that hotel workers employ a diplomatic self-promotion technique of impression management in order to increase the organization’s altruistic behavior.

Keywords: Altruism, Conscientiousness, Exemplification, Impression, Management, Self-Promotion, Organizational Citizenship Behaviour

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