CRM Competitive Strategy in Financial Institutions. European Journal of Business and Management Research, [S. l.], v. 6, n. 3, p. 111–117, 2021. DOI: 10.24018/ejbmr.2021.6.3.867. Disponível em: https://www.ejbmr.org/index.php/ejbmr/article/view/867. Acesso em: 22 oct. 2025.